Petit Smiles, LLC (”Petit Smiles” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.petitsmiles.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on this Website and to mobile telephone numbers and SMS/MMS consent collected through our Website, chat, online forms, phone, or in-office signup. Except as expressly described in the Text Messaging (SMS/MMS) Privacy Notice section below, it does not apply to information collected by us offline, in our dental office, or through any other means; or by any third party, including through any application or content that may link to or be accessible from or on the Website. It also does not apply to individually identifiable health information (see our HIPAA Notice of Privacy Practices).
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
HIPAA Notice of Privacy Practices
The Health Insurance Portability and Accountability Act of 1996 ("HIPAA") imposes numerous requirements on us regarding how certain individually identifiable health information – known as protected health information or PHI – may be used and disclosed. We provide a separate HIPAA Notice of Privacy Practices to our patients at the time of service delivery that contains important information regarding our patients’ medical information. If you are a patient of ours, you may ask us to give you a copy of this Notice at any time.
Text Messaging (SMS/MMS) Privacy Notice
Effective Date: September 28, 2020
Petit Smiles, LLC (“Petit Smiles,” “we,” “us,” or “our”) respects the privacy of our patients, parents, legal guardians, and website visitors.
Information We Collect for Text Messaging
We may collect a mobile phone number, name, relationship to the patient, and communication preferences when you provide that information through our website, chat, online forms, phone, or in-office registration.
With your consent, we may send SMS or MMS messages related to Petit Smiles, including appointment reminders, scheduling updates, office notices, billing or account communications, and responses to messages you send us.
How We Use Mobile Information
We use mobile phone numbers and related information solely to provide requested communications and services, manage appointments, respond to inquiries, and operate our practice.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell, rent, or trade mobile phone numbers, SMS opt-in data, or SMS consent. We may share mobile information only with service providers that support our operations—such as our SMS platform—under confidentiality and security obligations, and only as necessary to provide services on our behalf. We may also disclose information when required by law.
SMS Consent and Message Terms
By affirmatively opting in, you agree to receive recurring automated text messages from Petit Smiles at the mobile number you provide. Message frequency varies based on your appointments, account activity, and communications with us.
Message and data rates may apply.
You may opt out at any time by replying STOP. After you reply STOP, you will receive a confirmation message and will not receive additional text messages from us unless you opt in again.
For assistance, reply HELP, call (800) 895-1570, or email info@petitsmiles.com.
Consent to receive text messages is not a condition of receiving dental treatment or purchasing any goods or services. You confirm that you are the subscriber or customary user of the mobile number provided, or that you are a parent or legal guardian authorized to receive communications regarding a minor patient.
Patient Privacy
Patient health information is handled in accordance with our separate HIPAA Notice of Privacy Practices. Please avoid sending sensitive medical or personal information by standard text message unless we specifically provide a secure method to do so.
Children Under the Age of 13
Petit Smiles offers pediatric dental services, but our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13 on the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info (at) petitsmiles dot com.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website that may personally identify you (“personal information”):
- If you contact us using our Contact form, you provide us with your name, e-mail address, or telephone number; or
- If you request an appointment using our Website’s chat feature, you also provide us with information about a child patient, such as name, parents’ names, date of birth, gender, home address and telephone number, and dental insurance information.
- When you visit our Website, we may also collect information about your internet connection, the equipment you use to access our Website, usage details, IP addresses, and information collected through cookies and other tracking technologies. We collect this information automatically as you navigate through the site.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Web Beacons. In some cases, pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Petit Smiles, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
If you interact with us on third-party sites, such as social media platforms including Instagram, Facebook, Twitter, or other similar services, we may receive information that you share on that platform. Unless we expressly state otherwise, the information you share on any third-party site is subject to that third-party site’s privacy policy and terms of use and not this Privacy Policy. You should review any third-party’s policies before sharing any information with it.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
For more information, see Choices About How We Use and Disclose Your Information.
How We Share Your Personal Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
- We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Petit Smiles’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Petit Smiles about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms of Use.
- If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our customers, or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
You may also send us an email at info (at) petitsmiles dot com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have no control over information that you may have shared directly with a third-party or third-party site. If you need to exercise any of your data subject rights with respect to information you provided to a third party, you must contact that third party.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: info (at) petitsmiles dot com.
1535 Sunset Drive
Coral Gables, FL
33143
Call +1 (800) 895-1570
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